Frequently Asked Questions

General Information

How can I contact KMT Waterjet if I have questions regarding my order?

You can reach KMT Waterjet Customer service via email at wj.parts@kmtwaterjet.com; or call us at (800) 826-9274 during normal business hours; Monday through Friday 7:00 AM to 4:30 PM Central Standard Time. Our Customer Service Department Team can help determine what parts you need for your KMT pump and answer any questions or issues you have regarding your order.

If a wrong part is ordered, what is the process to return the parts and attain a refund?

Call customer service at (800) 826-9274 to obtain a Return Merchandise Authorization (RMA) Number for the return or exchange of the parts.

Is every order confirmed?

Yes, you will receive an order confirmation within 24 hours verifying the scheduled ship date and total due.

Can I change/add to the order once placed?

You will not be able to change the order on-line after submission, however you may call customer service at (800) 826-9274 and have your order changed.

When will my order ship?

The parts listed on the web site are generally available for for shipment within 1 business day. Unusually large quantity request or certain parts may take longer. You will receive an order confirmation for each order that list expected shipment dates. In the event you use a credit card, it will not be charged until your products actually ship.

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